Account & Data Deletion

How deletion works in the app

• Open the SmartTourist app → Profile → Settings → Delete Account.
• Confirm the deletion. Once you confirm, deletion is initiated immediately from the app.
• You will be signed out right away and cannot log back in with the deleted account.

What happens right after

• Account access is revoked instantly and active sessions are terminated.
• App data linked to your account stops syncing and is queued for removal.
• If you are in the middle of a flow (e.g., booking or payment), it will be cancelled when deletion starts.

What we delete

• Profile data (name, email, phone), identifiers, and saved preferences.
• Saved places, search history, and in-app content tied to your account.
• Stored payment tokens on our side and support chats tied to your profile.

Some records may be retained where required by law (e.g., billing/transaction records) or in aggregated/anonymized form that cannot identify you.

Cannot be undone

• Deletion is permanent and cannot be reversed.
• To continue using SmartTourist, you will need to create a new account.

Need help?

If you cannot access the app or have questions, contact us:

Email: ceo@smarttourist.kz