Terms of Use

These Terms govern your use of the SmartTourist mobile app and services. Please read them carefully before using the app.

1. Acceptance of Terms

  • By installing, accessing, or using SmartTourist, you agree to these Terms and our Privacy Policy.
  • If you do not agree, please do not use the app.

2. Eligibility

  • You must be at least 18 years old or have legal capacity to enter into this agreement.
  • You are responsible for compliance with local laws when using the app.

3. Account & Security

  • You are responsible for keeping your credentials secure and for all activity under your account.
  • Notify us immediately of any unauthorized access. We may suspend or terminate accounts to protect users.

4. License

  • We grant you a personal, revocable, non-transferable, non-exclusive license to use the app in accordance with these Terms.
  • You may not decompile, reverse engineer, or bypass security features.

5. Subscriptions (Android in-app purchases)

  • We offer auto-renewing subscriptions (weekly and monthly) through Google Play billing.
  • Billing: your Google Play account is charged at purchase confirmation and on each renewal date.
  • Auto-renewal: renews automatically unless you cancel at least 24 hours before the renewal.
  • Manage or cancel: open Google Play → Payments & Subscriptions → Subscriptions. When you cancel, access continues until the current period ends.
  • Price changes: if prices change, Google Play may notify you; continued use after the change date means acceptance.
  • Trials/intro offers: if provided, billing starts at the end of the trial unless you cancel before it ends.

6. Payments and Refunds

  • Payments are processed by Google Play. Their terms and tax rules apply.
  • Refunds are handled under Google Play policies and applicable law. In some cases you may need to request a refund directly via Google Play support.

7. Content and Services

  • Information in the app (maps, recommendations, bookings, partner services) may change and may come from third parties.
  • We do not guarantee uninterrupted availability, accuracy, or completeness of content or partner services.

8. Acceptable Use

  • Do not misuse the app, attempt unauthorized access, disrupt service, or violate applicable laws.
  • Do not infringe intellectual property or upload harmful, fraudulent, or illegal content.

9. Termination

  • You may stop using the app at any time. You can delete your account in the app to remove your data as described on the Delete Account page.
  • We may suspend or terminate access for violations of these Terms or to protect users, systems, or partners.

10. Disclaimers

  • The app is provided "as is" and "as available" without warranties of any kind.
  • We are not responsible for delays, failures, or losses caused by third-party services, networks, or devices.

11. Limitation of Liability

  • To the maximum extent permitted by law, SmartTourist is not liable for indirect, incidental, special, consequential, or punitive damages.
  • Our total liability for any claim related to the app will not exceed the amount you paid for the service in the last 3 months, where permitted by law.

12. Indemnity

  • You agree to indemnify and hold SmartTourist harmless from claims arising from your misuse of the app or violation of these Terms.

13. Changes to Terms

  • We may update these Terms. Material changes will be communicated in the app or on our website.
  • Continued use after changes take effect means you accept the updated Terms.

14. Governing Law

  • These Terms are governed by the laws of the Republic of Kazakhstan, unless mandatory consumer laws of your country provide otherwise.

15. Contact

  • If you have questions about these Terms, contact us at:
  • Email: ceo@smarttourist.kz