Terms of Use
These Terms govern your use of the SmartTourist mobile app and services. Please read them carefully before using the app.
1. Acceptance of Terms
- By installing, accessing, or using SmartTourist, you agree to these Terms and our Privacy Policy.
- If you do not agree, please do not use the app.
2. Eligibility
- You must be at least 18 years old or have legal capacity to enter into this agreement.
- You are responsible for compliance with local laws when using the app.
3. Account & Security
- You are responsible for keeping your credentials secure and for all activity under your account.
- Notify us immediately of any unauthorized access. We may suspend or terminate accounts to protect users.
4. License
- We grant you a personal, revocable, non-transferable, non-exclusive license to use the app in accordance with these Terms.
- You may not decompile, reverse engineer, or bypass security features.
5. Subscriptions (Android in-app purchases)
- We offer auto-renewing subscriptions (weekly and monthly) through Google Play billing.
- Billing: your Google Play account is charged at purchase confirmation and on each renewal date.
- Auto-renewal: renews automatically unless you cancel at least 24 hours before the renewal.
- Manage or cancel: open Google Play → Payments & Subscriptions → Subscriptions. When you cancel, access continues until the current period ends.
- Price changes: if prices change, Google Play may notify you; continued use after the change date means acceptance.
- Trials/intro offers: if provided, billing starts at the end of the trial unless you cancel before it ends.
6. Payments and Refunds
- Payments are processed by Google Play. Their terms and tax rules apply.
- Refunds are handled under Google Play policies and applicable law. In some cases you may need to request a refund directly via Google Play support.
7. Content and Services
- Information in the app (maps, recommendations, bookings, partner services) may change and may come from third parties.
- We do not guarantee uninterrupted availability, accuracy, or completeness of content or partner services.
8. Acceptable Use
- Do not misuse the app, attempt unauthorized access, disrupt service, or violate applicable laws.
- Do not infringe intellectual property or upload harmful, fraudulent, or illegal content.
9. Termination
- You may stop using the app at any time. You can delete your account in the app to remove your data as described on the Delete Account page.
- We may suspend or terminate access for violations of these Terms or to protect users, systems, or partners.
10. Disclaimers
- The app is provided "as is" and "as available" without warranties of any kind.
- We are not responsible for delays, failures, or losses caused by third-party services, networks, or devices.
11. Limitation of Liability
- To the maximum extent permitted by law, SmartTourist is not liable for indirect, incidental, special, consequential, or punitive damages.
- Our total liability for any claim related to the app will not exceed the amount you paid for the service in the last 3 months, where permitted by law.
12. Indemnity
- You agree to indemnify and hold SmartTourist harmless from claims arising from your misuse of the app or violation of these Terms.
13. Changes to Terms
- We may update these Terms. Material changes will be communicated in the app or on our website.
- Continued use after changes take effect means you accept the updated Terms.
14. Governing Law
- These Terms are governed by the laws of the Republic of Kazakhstan, unless mandatory consumer laws of your country provide otherwise.
15. Contact
- If you have questions about these Terms, contact us at:
- Email: ceo@smarttourist.kz